Complaints

We take care to provide the highest standards of advice and service. However, should you wish to make a complaint, please contact QFPComplaints@quilter.com.

Lighthouse Group plc is now a wholly-owned subsidiary of Quilter Financial Planning, with the ultimate parent company being Quilter plc, a FTSE 250 asset management and financial services group. 

Therefore, all complaints against a Lighthouse Group adviser must be sent to the Quilter complaints team. If you have a complaint about Dylan Roberts, or any other Lighthouse Group adviser, or any financial advice you have received from Dylan Roberts, or any other Lighthouse Group adviser, please contact us.

Quilter Financial Planning Complaints Department

Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY

Email: QFPComplaints@quilter.com


Tel: 0191 241 0700

You can read a summary of the Quilter Financial Planning / Lighthouse Advisory Services procedures for handling complaints and you can contact the FOS at the below address:

The Financial Ombudsman Service

Exchange Tower
London E14 9SR


Tel: 0800 023 4567


Email: complaint.info@financial-ombudsman.org.uk


Website: www.financial-ombudsman.org.uk

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Lighthouse Financial Advice Ltd is an appointed representative of Lighthouse Advisory Services Limited, which is authorised and regulated by the Financial Conduct Authority

©2020 by Dylan Roberts, Professional Financial & Mortgage Adviser at Lighthouse Financial Advice Ltd