We take care to provide the highest standards of advice and service. However, should you wish to make a complaint, please contact QFPComplaints@quilter.com.
Lighthouse Group plc is now a wholly-owned subsidiary of Quilter Financial Planning, with the ultimate parent company being Quilter plc, a FTSE 250 asset management and financial services group.
Therefore, all complaints against a Lighthouse Group adviser must be sent to the Quilter complaints team. If you have a complaint about Dylan Roberts, or any other Lighthouse Group adviser, or any financial advice you have received from Dylan Roberts, or any other Lighthouse Group adviser, please contact us.
Quilter Financial Planning Complaints Department
Newcastle upon Tyne
Tel: 0191 241 0700
You can read a summary of the Quilter Financial Planning / Lighthouse Advisory Services procedures for handling complaints and you can contact the FOS at the below address:
The Financial Ombudsman Service
London E14 9SR
Tel: 0800 023 4567
Please read our Privacy Notice in regard to how your data will be used.